More in Troubleshooting and common questions
- A customer says they paid, but the booking isn't paid
- How can I change my space pricing?
- How can I update my availability?
- How can I update my business information?
- My trial or subscription has ended — what now?
- What happens when a booking request expires?
- Where can I find my booking confirmation?
- Where can I view my earnings?
- Why can't I add a payout account or card?
- Why can't I publish my space?
- Why can't I see a page or button?
- Why is my space not appearing on my Showcase?
My trial or subscription has ended — what now?
When a trial or subscription ends without a plan in place, most of Superspace is paused until the studio subscribes or renews.
What you'll see
| You are | You see | What to do |
|---|---|---|
| The owner, after a trial | Your free trial has ended | Select Subscribe and choose a plan in Settings → Billing. |
| The owner, after a paid plan lapsed | Your subscription is … with Renew | Select Renew. |
| A team member | This studio's plan has ended | Ask the studio owner to renew. |
What still works
You can still reach your dashboard, Profile, Settings (including Billing), identity verification, My Spaces, Refer & Earn and the in-app help page, so you can sort out your plan. Other pages redirect to the subscription screen.