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Troubleshooting and common questions
Quick answers to the questions studio owners ask most often.
Common questions
- A customer says they paid, but the booking isn't paidSteps to check a payment before collecting again: refresh the payment status, check unapplied payments, and what each result means.
- How can I change my space pricing?Change a space's hourly rate, add a different rate for certain days, or change the price of add-ons — in a few steps.
- How can I update my availability?Change when customers can book: update a space's regular operating hours, or block time on your calendar for one-off or recurring closures.
- How can I update my business information?Where to change your studio name, contact details, address, timezone, logo, bio and verified business details.
- My trial or subscription has ended — what now?What happens when your free trial or subscription ends, what you can still access, and how owners and team members restore access.
- What happens when a booking request expires?If you don't accept or decline a booking request in time, it expires. What you'll see, what you can and can't do, and how to avoid it.
- Where can I find my booking confirmation?Where hosts find a booking's reference and details, and what confirmation a customer receives when they book on your Showcase.
- Where can I view my earnings?Find your balance, earnings for a period, transactions and revenue reports — and why you might not see the Earnings page.
- Why can't I add a payout account or card?Adding a payout account needs approved identity verification and the right permissions, and only the studio owner can change the subscription card. How to resolve each message.
- Why can't I publish my space?The reasons a space can't be published — verification, missing photos, activities or rate, an invalid cancellation policy, or plan limits — and how to fix each.
- Why can't I see a page or button?Pages, sidebar items and buttons can be hidden by your role, your plan, your verification status or your subscription. How to tell which.
- Why is my space not appearing on my Showcase?If a space is missing from your public Showcase, check that it's listed, not over your plan limit, and that your studio can be shown to visitors.