More in Troubleshooting and common questions
- A customer says they paid, but the booking isn't paid
- How can I change my space pricing?
- How can I update my availability?
- How can I update my business information?
- My trial or subscription has ended — what now?
- What happens when a booking request expires?
- Where can I find my booking confirmation?
- Where can I view my earnings?
- Why can't I add a payout account or card?
- Why can't I publish my space?
- Why can't I see a page or button?
- Why is my space not appearing on my Showcase?
Why can't I add a payout account or card?
Payout accounts are protected by your identity verification. Here's what each message means.
| Message | What to do |
|---|---|
| Complete KYC verification before linking a payout account. | Verify your identity. See Verify your identity (KYC). |
| Your KYC is under review. | Wait for approval — we'll email you. |
| Your KYC needs attention… | Review and resubmit your details with Resolve KYC. |
| We couldn't verify your KYC status. | Try again shortly, or review your KYC details. |
| Only an authorised studio admin can configure payouts. | Ask the studio owner or an admin who can manage billing. |
| This account isn't in your verified name / business name. | Payouts can only go to an account in your verified name (or the name on your CAC record). Use a matching account. |
| Payout setup is temporarily unavailable. | Select Retry payout status. Your bank details have been kept. |
| Only the studio owner can see and change the card. | Ask the studio owner. There's no separate step to add a card: it's added when the owner pays for a plan. See Payment method and billing history. |
Already have a payout account and want to change it? See Change your payout account.