All topics
Bookings and calendar
Receive booking requests, respond in time, and manage changes, cancellations and your calendar.
How bookings work
- Instant Book vs booking requestsChoose whether each space's bookings are confirmed automatically with Instant Book or need your approval as booking requests, and how to change it.
- Understand booking statusesWhat each booking status means — Awaiting payment, Awaiting approval, Upcoming, Active, Completed, Rejected, Cancelled, Guest Cancelled and Expired — and what you can do.
- Understand how bookings workWhere bookings come from, how customers pay, how booking requests and Instant Book differ, and where every booking shows up in Superspace.
Booking requests
- Accept or decline a booking requestConfirm a booking request so it becomes an upcoming booking, or decline it with a reason. What the guest is told in each case.
- Manage booking requestsFind new booking requests, check the time left to respond, review the details and accept or decline each one before it expires.
- Understand booking request deadlinesEvery booking request has a time limit for your response. How to see it, what the countdown shows, and what happens when a request expires.
Changes and cancellations
- Cancel a bookingCancel an upcoming or active booking, review the refund outcome before you confirm, and see who cancelled a booking and why.
- Reschedule a bookingPropose a new date and time for a confirmed booking. The guest has to accept, and the price has to stay the same. Track or withdraw your request.
- Set your cancellation policyChoose a Flexible, Balanced or Custom cancellation policy for each space, set refund windows and an optional free-cancellation grace period, and preview what guests see.
- When guests cancel or respond to a rescheduleHow guests cancel a booking or answer your reschedule request from the link in their email, what they see, and how it shows up for you.
Calendar
- Block time on your calendarMark a space as unavailable for maintenance, a private event or a holiday — for part of a day, whole days, or on a repeating schedule.
- Find booking detailsOpen a booking to see its summary, guest note, space, customer contact details, payment, price breakdown, cancellation policy and booking ID.
- Manage blocked timeView, edit and remove blocked time — including single occurrences, future occurrences or a whole recurring series — and delete several blocks at once.
- Use the calendarSee bookings and blocked time across your spaces in month, week or day view, filter by space, and open any booking from the calendar.
- View booking historyFind past bookings — completed, cancelled, rejected and expired — search by customer or booking ID, filter by space, and see one customer's history.