More in Bookings and calendar
- Accept or decline a booking request
- Block time on your calendar
- Cancel a booking
- Find booking details
- Instant Book vs booking requests
- Manage blocked time
- Manage booking requests
- Reschedule a booking
- Set your cancellation policy
- Understand booking request deadlines
- Understand booking statuses
- Understand how bookings work
- Use the calendar
- View booking history
- When guests cancel or respond to a reschedule
Reschedule a booking
If you need to move a confirmed booking, you can propose a new time to the guest. The booking only moves if the guest accepts — until then it keeps its current time.
Before you begin
- You need permission to manage bookings.
- Reschedule only appears when the booking can be rescheduled. That depends on the booking's status and type, and whether a proposal is already open. You can't propose a new time within 2 hours of the booking's start.
In this article
Propose a new time
- Open the booking, or use its actions menu in the bookings list, and select Reschedule.
- In Propose a new time, check the Currently booked slot.
- Choose a New date, then a Start time and End time. Only valid times are offered; if none remain, you'll see No valid times remain for this date.
- Write a Reason for the guest (up to 500 characters). It's shown to the guest in the request.
- Select Check availability. Superspace confirms whether the new time works.
- Select Send request to guest.
You'll see Reschedule request sent. The guest is emailed and can accept or decline the new time.
The guest has 72 hours to respond, or until 2 hours before the booking starts if that comes sooner. After that the request expires and the booking keeps its original time.
Track the request
The booking's details page shows a Reschedule card with the original and proposed times, when you proposed it, when the guest must respond by, and the status:
| Status | Meaning |
|---|---|
| Awaiting guest | The guest has to accept before the booking moves. It keeps its current time until then. |
| Accepted | The guest accepted, and the booking now runs at the new time. |
| Declined | The guest declined. The booking keeps its original time. |
| Expired | The guest didn't answer in time. The booking keeps its original time. |
| Withdrawn | You withdrew the request, so the booking keeps its original time. |
If the guest tried to accept but the time had been taken in the meantime, the card tells you so and the booking keeps its original time — propose another one. Earlier requests are listed under Earlier requests.
Withdraw a request
While a request is awaiting the guest, you can withdraw it from the Reschedule card. Confirm with Withdraw request (or Keep request to leave it). You'll see Reschedule request withdrawn.