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Understand booking statuses

Every booking has a status that tells you where it is in its journey and which actions are available. You'll see it as a coloured label in your bookings list and on the booking's details page.

Last updated 1 min read

Booking statuses

StatusWhat it meansWhat you can do
Awaiting paymentThe booking has been created but not paid for yet. Unpaid bookings expire on their own.Nothing until it's paid. For POS bookings, you can check or resend payment.
Awaiting approvalA paid booking request waiting for your answer.Accept or Decline before the response time runs out.
UpcomingConfirmed and scheduled.Reschedule (when available) or Cancel booking.
ActiveThe session is in progress.Cancel booking, where allowed.
CompletedThe session has taken place.View details only.
RejectedYou declined the request.View details only.
CancelledThe booking was cancelled.View details, including who cancelled and when.
Guest CancelledThe guest cancelled the booking themselves.View details and the refund outcome.
ExpiredThe booking lapsed — for example, a request you didn't answer in time, or a booking that was never paid.View details only.

Find bookings by status

The tabs on the Bookings page group statuses together:

The Bookings page. Each booking's status is shown as a label. Sample data. Select the image to enlarge it.
TabShows
AllEvery booking.
RequestsAwaiting approval.
Awaiting paymentAwaiting payment. A count appears on the tab when there are any.
ActiveActive.
UpcomingUpcoming.
HistoryCompleted, Cancelled, Rejected and Expired.
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