More in Bookings and calendar
- Accept or decline a booking request
- Block time on your calendar
- Cancel a booking
- Find booking details
- Instant Book vs booking requests
- Manage blocked time
- Manage booking requests
- Reschedule a booking
- Set your cancellation policy
- Understand booking request deadlines
- Understand booking statuses
- Understand how bookings work
- Use the calendar
- View booking history
- When guests cancel or respond to a reschedule
Manage booking requests
When a space uses booking requests, each new paid booking waits for your answer. Responding quickly keeps customers happy — and requests expire if you don't respond in time.
In this article
Find your requests
- Go to Bookings and select the Requests tab.
- On your dashboard, Needs attention shows how many unapproved new bookings you have.
- The Bookings item in the sidebar can show a badge for bookings that need you.
- You may also receive a notification.
Check the time left
Each request shows how long you have left to respond — for example 3h 20m left in the list, or a live Time left to respond countdown on the booking's page. Hover over the countdown to see the exact Respond by time. The countdown is highlighted when less than an hour remains.
Review and respond
- Select View from the request's actions menu to open its details: date, time, guests, total amount, activity, the guest's note and the customer's contact details.
- Select Accept to confirm the booking, or Decline to turn it down.
- Confirm your choice in the dialog.
You can also accept or decline directly from the actions menu in the bookings list. See Accept or decline a booking request.