More in Bookings and calendar
- Accept or decline a booking request
- Block time on your calendar
- Cancel a booking
- Find booking details
- Instant Book vs booking requests
- Manage blocked time
- Manage booking requests
- Reschedule a booking
- Set your cancellation policy
- Understand booking request deadlines
- Understand booking statuses
- Understand how bookings work
- Use the calendar
- View booking history
- When guests cancel or respond to a reschedule
Accept or decline a booking request
Accepting a request confirms the booking. Declining it turns the request down. Both are available while a booking is Awaiting approval.
Before you begin
- You need permission to manage bookings.
Accept a request
- Open the request from Bookings → Requests, or use its actions menu in the list.
- Select Accept.
- In Accept Booking Request, check the customer and space, then select Accept Booking.
You'll see Booking accepted, and the booking becomes Upcoming.
Decline a request
- Open the request, or use its actions menu in the list.
- Select Decline.
- Enter a Reason for cancellation — for example a schedule conflict or maintenance. A reason is required.
- Select Confirm Cancellation. Select Keep Booking if you change your mind.
You'll see Booking declined, and the booking's status becomes Rejected.