More in Bookings and calendar
- Accept or decline a booking request
- Block time on your calendar
- Cancel a booking
- Find booking details
- Instant Book vs booking requests
- Manage blocked time
- Manage booking requests
- Reschedule a booking
- Set your cancellation policy
- Understand booking request deadlines
- Understand booking statuses
- Understand how bookings work
- Use the calendar
- View booking history
- When guests cancel or respond to a reschedule
Cancel a booking
You can cancel a confirmed booking that's Upcoming or Active. Before you confirm, Superspace shows you the refund outcome so there are no surprises.
Before you begin
- You need permission to manage bookings.
- To turn down a booking that's still Awaiting approval, decline it instead. See Accept or decline a booking request.
Cancel a booking
- Open the booking and select Cancel booking, or select Cancel from its actions menu in the bookings list.
- In Confirm cancellation, wait while Superspace checks the refund. It shows the Refund amount and any Non-refundable amount.
- Optionally, add a Reason — for example a schedule conflict or a customer request.
- Select Cancel booking to confirm, or Keep booking to leave it.
You'll see Booking cancelled, and the booking's status becomes Cancelled.
How the refund is sent
When you confirm, the refund is sent automatically through Paystack, back against the guest's original payment. How long it takes to reach the guest depends on Paystack and their bank. The refund appears in Earnings → Recent transactions.
See cancellation details
A cancelled booking's details page has a Cancellation card showing Cancelled by, Cancelled at, whether the cancellation was Within grace period, and the Cancellation reason if one was given.
Bookings a guest cancels themselves show the status Guest Cancelled. See When guests cancel or respond to a reschedule.