More in Troubleshooting and common questions
- A customer says they paid, but the booking isn't paid
- How can I change my space pricing?
- How can I update my availability?
- How can I update my business information?
- My trial or subscription has ended — what now?
- What happens when a booking request expires?
- Where can I find my booking confirmation?
- Where can I view my earnings?
- Why can't I add a payout account or card?
- Why can't I publish my space?
- Why can't I see a page or button?
- Why is my space not appearing on my Showcase?
Where can I find my booking confirmation?
Whether you're checking a booking yourself or helping a customer, here's where confirmation details live.
For you, the host
- Open the booking from Bookings (search by customer or booking ID) or the Calendar.
- Booking Metadata shows the Booking ID.
- The Payment card shows the payment reference and receipt number once paid.
- POS bookings show a Booking Reference on the POS screen when payment is confirmed.
For your customer
- After paying on your Showcase, the customer sees You're booked! with a Confirmation code or booking reference, or Request sent if you need to approve it.
- They're told to check their email for confirmation.
- Emails about their booking include links to cancel, or to answer a reschedule request.
If a customer can't find their confirmation, look the booking up by their name in Bookings and share the booking details with them.