More in Pricing and payments
Booking payment details
The Payment card on a booking's details page lists every payment attempt for that booking, so you can confirm what was paid, how and when.
In this article
Open the Payment card
Open the booking from Bookings and scroll to Payment. Each payment attempt shows:
| Field | What it shows |
|---|---|
| Reference | The payment reference. Select the copy button to copy it. |
| Status | The attempt's status, for example pending, paid or failed. |
| Amount | The amount of the attempt. |
| Started | When the attempt was created. |
| Paid | When it was paid. |
| Channel | How the customer was asked to pay: Payment link, Bank transfer or Virtual account. |
| Receipt | The receipt number, once paid. |
| Account number, Bank, Account name, Account expires | For a bank transfer attempt that's still open, the account the customer should pay into. |
Payment windows
An unpaid attempt may show a countdown such as Expires in 12:30. When it reaches zero it reads Expired and that attempt can no longer be paid.
Refresh the status
Select Refresh status to check the payment with Paystack. You'll see a message such as Payment confirmed, Payment status checked or No answer from the gateway. If Paystack gives no answer, the payment is still pending, not missing — check again before collecting anything a second time.
For the booking's price breakdown, see How booking prices are calculated. For all money in and out, see View your transactions.