More in Pricing and payments
Failed or unconfirmed payments
Most payments confirm within moments. When one doesn't, Superspace tells you exactly what Paystack reports so you never collect twice.
What the messages mean
| Message | What it means | What to do |
|---|---|---|
| Paystack confirmed this payment — the booking is now paid. | Payment succeeded. | Nothing. |
| Paystack has no completed payment for this reference yet. | The customer hasn't finished paying, or it's still processing. | Wait and check again, or resend the link. |
| Paystack reports this payment as failed. | The payment didn't go through. | Ask the customer to try again with a new payment. |
| This booking is no longer live, so no payment can be applied to it. | The booking expired or was cancelled. | Start a fresh booking. |
| Payment received, refund queued | Paystack has a completed payment, but the booking is no longer live. The money was received and a refund has been queued. | Do not collect it again. |
| No answer from the gateway | Paystack gave no answer for this reference. The payment is still pending, not missing. | Check again before collecting anything a second time. |
Failed transactions in Earnings
On the Earnings page, you can filter Recent transactions by status, including Failed. See View your transactions.