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Bookings awaiting payment
A booking is Awaiting payment from the moment it's created until the customer's payment is confirmed. Unpaid bookings don't hold on to a slot forever — they expire on their own.
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Find unpaid bookings
Go to Bookings and select the Awaiting payment tab. A count on the tab shows how many there are.
What you can do
- Open the booking and check its Payment card to see the payment attempts and any countdown.
- Select Refresh status if the customer says they've paid.
- For a POS booking, you can resend the payment link from the POS screen while it's still open. See Send a payment link.
If it's never paid
An unpaid booking expires on its own once it has been unpaid for 30 minutes. Expiry is checked every half hour, so it can take up to an hour after the booking was created. Guests trying to cancel one are told it hasn't been paid for yet, so it will expire on its own. Once expired, the booking moves to History with the status Expired.