More in Troubleshooting and common questions
- A customer says they paid, but the booking isn't paid
- How can I change my space pricing?
- How can I update my availability?
- How can I update my business information?
- My trial or subscription has ended — what now?
- What happens when a booking request expires?
- Where can I find my booking confirmation?
- Where can I view my earnings?
- Why can't I add a payout account or card?
- Why can't I publish my space?
- Why can't I see a page or button?
- Why is my space not appearing on my Showcase?
Why can't I see a page or button?
Superspace only shows you what you can use. If something's missing, it's usually for one of four reasons.
| Reason | Signs | What to do |
|---|---|---|
| Your role | The item is missing from the sidebar, or you're told you don't have permission. | Ask the studio owner or an administrator to change your role. See Team roles and permissions. |
| Your plan | You see an upgrade prompt, for example Analytics is part of the Growth plan, or Reports & Analytics is missing. | Upgrade. See Plans and features. |
| Your verification | You see Verify to start your free trial, Complete KYC or a verification note. | Complete verification. See Verify your identity (KYC). |
| Your subscription | Pages redirect to Your free trial has ended or This studio's plan has ended. | Choose or renew a plan. See My trial or subscription has ended. |