More in Troubleshooting and common questions
- A customer says they paid, but the booking isn't paid
- How can I change my space pricing?
- How can I update my availability?
- How can I update my business information?
- My trial or subscription has ended — what now?
- What happens when a booking request expires?
- Where can I find my booking confirmation?
- Where can I view my earnings?
- Why can't I add a payout account or card?
- Why can't I publish my space?
- Why can't I see a page or button?
- Why is my space not appearing on my Showcase?
Why can't I publish my space?
When a space can't be published, Superspace tells you why — usually with a Cannot publish message that names what's missing. Here are the common causes.
Check these in order
| Cause | How to fix it |
|---|---|
| Your identity verification isn't approved yet | Publishing needs approved verification. While it's in review, the setup guide's last button reads Finish and saves the space. Go live from your dashboard once you're approved. See Check your verification status. |
| No photos | At least 1 photo is required to publish. See Add and manage space photos. |
| No activities | Select at least 1 activity (and no more than 10). |
| No hourly rate | Set an hourly rate. See Set your hourly rate. |
| Missing name or type | Every space needs a name and a space type. |
| Invalid cancellation policy | Fix the policy — for example, a custom policy needs exactly one window at 0 hours. See Set your cancellation policy. |
| Missing Local Government Area | Choose the LGA in the space's address. |
| Photos still uploading | Wait for uploads to finish before saving. |
| Plan limit reached | Your plan's space limit is reached, or the space shows Unpublished — over plan limit. Upgrade or unpublish another space. See Plans and features. |
| Trial or subscription ended | Choose a plan to keep your spaces live. See Manage your subscription. |
Still stuck? Email support@superspaceapp.com with the space's name and the exact message you see.