More in Earnings and payouts
Change your payout account
To keep your money safe, you can't change your payout account yourself once it's been added. Changes go through the Superspace support team.
Request a change
Email support@superspaceapp.com from your account email and tell us you'd like to change your payout account. The Payout account card in Settings → Billing also links to support.
- Give the bank and account number of the new account.
- The new account must be in the name on your verified identity: your own name for an individual studio, or the registered business name for a business. If it isn't, support may ask for evidence that the account is yours.
- Changes can't be made while a withdrawal is in progress. Wait for it to finish first.
Payout account statuses
| You see | Meaning |
|---|---|
| Active — Your payout destination is set up and protected. | Your account is ready for withdrawals. |
| Needs review — Your payout destination needs support review. | Support needs to check your payout destination before withdrawals can go ahead. Contact support if this doesn't resolve. |
| Only an authorised studio admin can configure payouts. | Your role can't set up payouts. Ask the studio owner or an admin. |
| Complete KYC verification before linking a payout account. | You need to verify your identity first. |
| Your KYC is under review. | You can link a payout account once your KYC has been approved. |
| Your KYC needs attention before you can link a payout account. | Review and resubmit your KYC details. |