More in Earnings and payouts
Handle unapplied payments
Occasionally a customer pays but the payment can't be matched to a booking — for example, if the booking expired first. These appear under Unapplied payments on your Earnings page so you can resolve them.
Before you begin
- You need permission to manage billing.
Find unapplied payments
Go to Earnings. If there are any, you'll see Unapplied payments — Paystack collected these but couldn't match them to a booking. Each shows the amount, reference, customer and gateway state.
Link a payment to a booking
- Select Link to booking on the payment.
- Choose the matching unpaid booking from the list.
- Select Link payment.
If no unpaid booking matches the amount, you'll see a message that it may have expired — check the Bookings page.
Refund a payment
- Select Refund on the payment.
- Confirm. This sends the full amount back to the customer and cannot be undone.