More in Point of Sale
Create a POS booking
Use the POS to create a booking on a customer's behalf. The booking is checked against the space's hours, availability and booking rules, just like a Showcase booking.
Before you begin
- You need permission to create bookings.
- The space must be set up with activities and operating hours.
In this article
Step 1: Booking Details
- Open POS from the sidebar.
- Under Email Address, type the customer's email to find them, or enter a new email to add a new customer.
- Enter the Customer Name and Phone Number. The phone number is required.
- Under Select Space, choose the space to book.
- Choose the Date. If the space is closed that day, you'll see This space is closed on the selected date.
- Choose a Start Time, then an End Time. Only available times within the space's hours and booking rules are offered. If none are left, you'll see No valid times remain for this date.
- Choose the Purpose — one of the space's activities.
- Enter the number of Guests.
- Select Continue to Add-ons & Equipment.
Step 2: Select Add-ons & Equipment
- Add any extras the customer wants. The Booking Summary updates with Add-ons & Equipment and the Total Price.
- Go over the Space rules, Age limit, Arrival instructions and Cancellation policy shown for the space with the customer.
- Select Continue to Pay.
See Add add-ons and equipment at the POS.
Step 3: Payment Method
Under Select Payment Method, choose how the customer will pay:
- Send Payment Link — send a checkout link to the customer by email. Select Send Payment Link. See Send a payment link.
- Virtual Account — receive payment by bank transfer into a dedicated account. Select Generate Virtual Account. See Take payment by bank transfer.
Messages you might see
| Message | What to do |
|---|---|
| Please enter a valid phone number | Check the customer's phone number. |
| The selected time is no longer available. | Someone else booked that time. Choose another. |
| Bookings must be at least… / between… hours. | Adjust the time to meet the space's booking rules. |
| This space holds up to … guests. | Reduce the number of guests. |
| We couldn't verify this space's availability. Please try again. | Wait a moment and try again. |