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Automatic reminders and review requests
You don't have to chase customers yourself. Superspace sends automatic messages before, during and after their bookings, and asks them for a review once they've been.
What customers receive
| When | What's sent |
|---|---|
| When the booking is confirmed | A confirmation email with the booking details. |
| About 24 hours before the booking | A reminder email: Your Booking is Coming Up. Where the booking can still be cancelled, it includes a cancellation link. |
| When the booking starts | An email letting them know their booking is now active. |
| When the booking ends | An email confirming the booking is completed. |
| About a day after the booking is completed | An email asking them to review their visit. |
These are included on every plan and there's nothing to set up. Messages are sent only for real bookings, so cancelled or expired bookings don't get reminders or review requests.
Why it helps
- Reminders help reduce no-shows and late arrivals.
- Review requests help you collect feedback from customers while their visit is fresh.