Glossary / Payments

What is a booking deposit?

Also called: Advance payment, Prepayment

A booking deposit is part of the price paid in advance to hold a booking, with the balance due later; some spaces instead take the full price when the customer books.

A deposit commits the customer and protects the owner if they cancel late or do not turn up. Its weakness is the balance: someone still has to collect it, and a no-show leaves only the deposit.

Hourly spaces increasingly take the full amount at booking. It removes the chasing, and the cancellation policy decides what comes back if plans change.

A deposit is different from a caution deposit, which is held against damage and returned after the booking.

How Superspace handles it

Superspace takes the full booking amount when the customer books, rather than a part deposit, and refunds follow the space's cancellation policy. See How customers pay.

Common questions

Is it better to take a deposit or full payment for a space booking?

For hourly bookings, full payment at booking is simpler: nothing to chase, and no-shows are already paid for. Deposits make more sense for large events booked months ahead.

Can I take a part deposit on Superspace?

Not today. Superspace takes the full amount when the customer books. Refunds follow the space's cancellation policy.

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