Start a new message
New Message helps you jump to a conversation with a specific customer.
Start a message
- Go to Inbox and select New Message.
- Under Recipient, choose the customer.
- Select Send Message.
- When the conversation opens, type your message there and press Enter or select Send.
If there's no conversation yet
If you already have a conversation with the customer, Superspace opens it (Opened existing conversation.). If not, you'll see No existing conversation found. Guests must initiate contact first.
To reach a customer who hasn't messaged you, email them from the Customers page instead. See Email a customer.